FAQs

ORDERING

Do you have an order minimum?
Yes. The order minimum is $15.

I can’t find an item I am looking for. What should I do?
We will do our best to find the item for you. Give us a call at 1-904-824-9323 or e-mail us at [email protected] If for some reason we are unable to meet your needs, we will gladly refer you to someone who can help you.

What are my ordering options?
You may order online through our online store, or call us with your credit card information during business hours (8:00 am – 5:00 pm EST). You may also mail or fax your order and payment information to us.
Phone: (904) 824-9323, Fax: (904) 823-8883

Basic Science Supplies
PO Box 934
St. Augustine, FL 32085.

PAYMENT OPTIONS

What type of payment do you accept?


We accept American Express, Visa, MasterCard and Discover



Can I use a purchase order?
Public schools and government agencies may use purchase orders. The PO must have a contact phone number and an authorization signature. Individuals, privately owned schools, and companies must secure their PO with a credit card. The first purchase must be pre-paid with a credit card.

Can I set up a business credit account?


A credit account can be set up with one bank reference and five business references. The first purchase must be pre-paid with a credit card.



Is your credit card ordering system secure?
Yes. As soon as you begin the check-out process you are entering a secure area. You will notice a closed lock at the bottom right-side of your screen. The lock is only active when you are in the check-out process.



I would rather not use my credit card online. What should I do?


You can call us at (904) 824-9323 with your credit card information during business hours – 8:00 am – 5:00 pm EST. You may also mail or fax your order with payment information. Fax (904) 823-8883. Our mailing address is PO Box 934, St. Augustine, FL 32085


SHIPPING INFORMATION

What are the shipping charges?


In the contiguous 48 States, all orders will be charged 12% for shipping - Minimum shipping charge is $10.

Orders shipping to Alaska and Hawaii will be charged 20%.

All orders will be shipped UPS ground, unless otherwise requested. Call, Fax or Email with non-standard shipping requests. Insurance is included without additional charges on all orders

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Domestic orders



UPS Ground – The most popular option. We will use this option to ship to any street address within the contiguous United States. Does not ship to PO boxes. Armed service addresses (APO) will be shipped parcel post. The US Postal Service does not provide guaranteed delivery time and all packages shipped overseas are subject to customs delays.


Other services available at actual extra shipping costs are listed below:



  • UPS 3 Day Select


  • UPS 2nd Day Air


  • UPS 2nd Day Air A.M.


  • UPS Next Day Air Saver


  • UPS Next Day Air


  • UPS Next Day Air Early A.M.



International Orders
We ship only to U.S. addresses

Chemical Shipments
Chemical will only be shipped to school addresses.